Frequently asked questions

VerbouwPro is an intermediary platform that connects clients with independent tradespeople. We are not a contractor and do not carry out any work ourselves. You agree on price and terms directly with the tradesperson.

For clients, VerbouwPro is 100% free. You never pay to post a job or to receive responses. For tradespeople, the platform is free to use until the first job has been completed. After that, you choose a paid subscription to continue.

1) Enter your postcode and choose a category, 2) Answer a few questions about your job and choose a timeline, 3) Tradespeople in your area respond, 4) Chat with interested tradespeople and receive a quote if you like, 5) Choose the best match and schedule the job, 6) Afterwards, you can leave a review.

Click "Post a job" and work through the form: choose your location, category and service, answer a few questions about your job, and choose a timeline. You can also add photos. The whole process takes less than 2 minutes.

Be specific in your description, add photos, and make clear what you need. The more detail you give, the better tradespeople can judge whether they can help you.

Compare the messages you receive, look at profiles and reviews, and chat with tradespeople to get an impression. Choose the one who best suits your job.

No, you are under no obligation. You can compare all responses and decide for yourself whether to go ahead with a tradesperson.

Yes, you can cancel your job at any time via "My jobs". Once you cancel, tradespeople are notified automatically.

First discuss any problems directly with the tradesperson. Can't resolve it? Then contact our customer service for mediation.

Click "Sign up as a tradesperson" and create an account. Complete your profile with your specialisms and service area. Once verified, you can respond to jobs straight away.

Browse available jobs in your area, click "I'm interested" and send the client a personal message straight away.

You can try the platform completely free of charge until your first job has been completed. After that, you choose a subscription: BouwSwipe (€25/month or €199/year, save 34%) for access to jobs and swipe mode, BouwStudio (€49/month or €299/year, save 49%) with your own professional website and portfolio, or BouwSuper (€235/month or €2,349/year) for construction companies with team management. All subscriptions can be cancelled monthly, no contract.

Add a profile photo, write a good description, and ask satisfied customers for reviews. A complete profile builds more trust.

Yes, you can set your service area in your profile. You only see jobs within this area.

Yes! You can point your own domain name (e.g. yourcompany.nl) to your VerbouwPro page through your DNS provider.

Go to Settings > Security. Enter your current password and choose a new one.

You can delete your account via Settings > Delete account. Please note: this action is permanent.

Your privacy matters. We only collect the data the platform needs and never sell it to third parties. Read our privacy policy for more information.

Your exact address is not shared. Tradespeople only see your town/region to decide whether the job falls within their service area.

Look at the profile, read reviews from other customers, and chat through the platform first before making arrangements.

KvK stands for Kamer van Koophandel (the Dutch Chamber of Commerce). Every officially registered business in the Netherlands has a unique KvK number (8 digits). If a tradesperson shows a KvK number on their profile, it means: 1) The business is officially registered with the Chamber of Commerce, 2) You can look up the business on kvk.nl to check that the details are correct, 3) It gives you certainty that you are working with a registered business owner. Tip: always check on kvk.nl that the company name and the KvK number match before you agree to a large job.

Go to kvk.nl and search for the KvK number or the company name. You will then see the official company details, the business address and whether the company is still active. This is free and publicly accessible.

Click "Report" on the profile or in the message window. Our team investigates all reports within 24 hours.

Communicate through the platform, make clear written agreements, do not pay the full amount in advance, and trust your instincts.

Once a job has been completed, the client can leave a review. Reviews consist of a star rating (1-5) and, optionally, a written review. All reviews are published on the tradesperson's profile.

Reviews can only be posted by clients who have actually completed a job through VerbouwPro with the tradesperson concerned. Our system checks this automatically.

The average score is the arithmetic mean of all star ratings received. Every review carries equal weight, regardless of its date.

Yes, as a tradesperson you can object to a review you think is unfair. Contact us at support@verbouwpro.nl with the review ID and your objection. We assess every objection within 14 working days. Legitimate reasons for removal are: false identity, factual inaccuracies, offensive language, or reviews unrelated to the job carried out.

Yes, tradespeople can respond to reviews through their profile. This lets you share your side of the story and show that you take feedback seriously.

Negative reviews are not removed automatically. Only reviews that breach our guidelines (e.g. hate speech, false claims, unrelated content) are removed after investigation.